Terms & Conditions

1. Daily Delivery & Consumption

Meals are fresh, preservative-free, and must be refrigerated immediately (below 4°C).

Strict 24-hour shelf life: food must be consumed within 24 hours.

Paushtik Bowl is not liable for spoilage due to improper storage or delayed refrigeration.

2. Recipe Adjustments & Portion Variances

Ingredient availability depends on daily sourcing; shortages may occur.

No monetary refunds for skipped meals; instead, subscription extended by 1 day (if requested 8+ hours before delivery).

Paushtik Bowl may substitute vegetables with dog-safe alternatives.

Portions may vary slightly due to manual preparation.

Delivered weight will always fall within the selected tier (e.g., 500g–1000g).

Customers are notified of major ingredient changes 10–12 hours before delivery.

Allergy exceptions: notify Paushtik Bowl immediately if a substituted ingredient is unsafe for your pet.

3. Serving Instructions

Meals must be hydrated with broth or clean water before serving.

Labels specify if food is a “Complete Diet” or “Complementary.”

Paushtik Bowl is not liable for health issues if food is served dry.

4. Veterinary & Health Disclaimer

Meals are for general nutrition, not medical advice.

Customers must transition pets gradually to fresh food.

Owners are responsible for consulting vets if pets have pre-existing conditions or allergies.

5. Subscription Management

All plans are prepaid and auto-renew.

Customers can pause, skip, or cancel anytime via the app (24-hour notice required).

Travel policy: subscriptions are city-specific; costs may vary by location.

Price changes require 7-day prior notice.

6. Service Availability & Delivery

Service limited to supported pin codes.

Delivery slots can be modified/skipped if updated 8+ hours before.

Independent delivery partners handle logistics; Paushtik Bowl not liable for their misconduct.

No cancellations once food is “Out for Delivery.”

If unavailable, food may be left at security/doorstep with photo proof.

Risk transfers to customer after drop-off.

Incorrect addresses/contact details still billed in full.

7. Returns, Refunds & Cancellations

No returns accepted.

No refunds if pets refuse food.

Damaged/incorrect orders must be reported within 4 hours with photo proof.

Verified cases refunded within 5–7 days or replaced/credited.

8. Account & Privacy

Access via OTP; customers responsible for device security.

Fraudulent accounts may be deactivated.

Data governed by Indian privacy laws; kitchens comply with FSSAI.

Customers consent to receive notifications via WhatsApp, SMS, email, even if registered on NDNC.

9. Wallet & Credits

Credits are non-transferable and cannot be withdrawn as cash.

Credits can be used for future orders; no expiry under normal use.

10. Payments

Payments processed securely via RBI-licensed gateways.

Prices vary by kitchen location and local taxes.

Paushtik Bowl not liable for transaction failures or unauthorized card use.

11. Platform Availability

App/website may face downtime; Paushtik Bowl not liable for delays caused by outages.

12. Intellectual Property

All content and recipes are proprietary.

User-generated content (reviews, photos) may be used for marketing.

13. Promotions & Add-ons

Trial packs limited to one per household/pet.

Complimentary items (treats, toys) are promotional only, not part of subscription.

14. Force Majeure

Paushtik Bowl not liable for delays due to natural disasters, strikes, or government restrictions.

15. Limitation of Liability

Paushtik Bowl not liable for indirect damages or pet health issues, except in cases of proven gross negligence.

Liability capped at the amount paid for the specific order.

16. Governing Law & Grievances

Governed by Indian law; disputes fall under Bengaluru courts.

Complaints can be sent to support@paushtikbowl.com.